Cutting Costs, Not Corners: A Case Study

When this client came to us, their phone system wasn’t outdated, but it was definitely out of control.

 

They had the right platform in place, but it was overloaded, mismanaged, and costing them way more than it should have. With close to 100 manufactured housing communities and RV resorts across the U.S., their teams rely on smooth, reliable communication every day. But without any standardization or oversight, things were messy. 

 

Licenses were piling up. Billing was all over the place. And no one had a clear picture of how the system was actually performing.

 

They didn’t need new tech. They needed a partner who could clean it up, simplify it, and make it work the way it should. We did exactly that by streamlining their setup, improving visibility across the board, and saving them a lot of money in the process.

 

Here’s how we did it.

 

The Client

 

Our client is a privately held real estate company that owns, operates, and manages manufactured housing communities and RV resorts across the United States. Their team is spread across multiple locations, handling everything from resident communication and leasing to maintenance coordination and office management.

 

Reliable, day-to-day communication is at the center of it all.

 

When your business depends on keeping dozens of teams, properties, and residents connected, you need a system that’s efficient, scalable, and easy to manage. That’s where we came in.

 

The Challenge

 

This wasn’t a case of outdated tech; the platform was solid. The problem was how it was being managed. Over time, the system had turned into a patchwork of inconsistent configurations across nearly all locations. 

 

No standardization, no clear oversight, and no real sense of what was being used or what was just collecting dust (and running up the bill).

 

Licenses were assigned where they weren’t needed. Call routing was inefficient. And when issues came up, there was no clear process for resolving them, just frustration and confusion.

 

At the corporate level, there was no easy way to track performance or costs. The system lacked transparency, and leadership had no way to tell which locations were overusing, underutilizing, or simply wasting resources.

 

They didn’t need a new platform. They needed clarity, consistency, and control—a way to reduce costs, streamline management, and give leadership the tools to make smarter decisions.

 

And they needed all of that without disrupting day-to-day operations.

 

That’s where we came in.

 

The Solution

 

We didn’t need to replace the system; we needed to clean it up, optimize it, and make it work the way it was always meant to.

 

Our team started by auditing everything: every user, every license, every phone number across nearly 100 locations. We built a detailed background on each one and worked closely with leadership to flag what was necessary and what could go. Nothing changed without their approval. Every decision was clear, documented, and aligned with business goals.

 

Then we standardized their RingCentral configuration across all properties. No more inconsistent call flows or patchwork setups. We streamlined call routing to eliminate unnecessary licenses, improved user management to boost security, and gave leadership real visibility into how each site was performing, including reports on answered and missed calls for oversight and accountability.

 

And we did it all with minimal impact on their day-to-day. No disruption. No downtime. Just a quiet, seamless transition that immediately made life easier for everyone involved.

 

“By leveraging Amazon Polly’s neural AI text-to-speech technology, we replaced hours of manual staff recordings with consistent, human-sounding voice prompts– streamlining deployment and delivering a polished, professional caller experience across every location,” says NTS’s Tanner Valdes.

 

This wasn’t just about saving money, though we saved them over $31,000. It was about building a system that finally matched the scale and complexity of their operation.

 

The Results

 

The difference was immediate.

 

Once the optimized RingCentral setup went live, the chaos disappeared. Call routing finally made sense. Teams could reach who they needed without jumping through hoops. And with cleaner licensing and standardized configurations, support tickets dropped fast.

 

More importantly, our client walked away with a setup that not only saved them over $31,000 but gave them something even more valuable: clarity, consistency, and control across all of their locations.

 

No more duct-taped fixes. No more wondering where the money’s going. Just a system that runs the way it should, with full visibility for leadership and flexibility for the teams on the ground.

Now they’ve got a communications platform that actually supports how they work, and a partner (that’s us) who’s in it for the long haul.

 

Want to see how we can do the same for your business? Let’s talk.

 

About Network Thinking Solutions

 

At NTS, we specialize in helping small and midsize businesses stop wasting time and money on IT that doesn’t work. From cybersecurity and cloud services to communication systems and day-to-day support, we’re here to make sure your tech runs smoothly, so you can focus on what actually matters: running your business. 

 

We don’t do generic solutions. We partner with you to make IT feel easy, secure, and built to scale.