How Desktop Support Streamlines ERP Performance for Manufactured housing companies

Your enterprise resource planning (ERP) system is the backbone of your manufactured housing company’s operations. From production planning and scheduling to quality control and financial management, if your ERP suddenly glitches or slows down, it can throw a baseball bat sized wrench into your operations.

And in an industry that’s growing as quickly as manufactured housing, no one has time for that.

This is why having quick and reliable desktop support is so essential. Beyond just troubleshooting problems and fixing computers, the right desktop support ensures that your system always runs smoothly, no chatbots or long hold times necessary.

In this blog, we’re going to dive into just how impactful desktop support is for manufactured housing companies and why–if you have an ERP–it’s essential.

Every ERP needs help

Whether you’re using NetSuite, Yardi, Rent Manager, or ManageAmerica, no ERP is perfect 100% of the time. Technical issues happen. Unexpected glitches, hardware malfunctions, and network connectivity issues can derail productivity if they aren’t nipped in the bud quickly.

For a manufactured housing company, where efficiency is key, even a small snag can cause a huge headache across your entire business. This is why it’s so important to stay proactive instead of acting only when issues happen.

The good news is, you don’t have time to wait for the next available agent or fight with a chatbot that keeps redirecting you to support articles from five years ago.

Having a human support system that won’t leave you on hold or yelling “Agent!” into your phone is mission-critical and we’re here to help.

Fast issue resolution

After many years of working with ERPs like NetSuite, Yardi, Rent Manager, and more, we’ve honed our expertise in supporting the systems these platforms depend on. Here at NTS, we don’t waste time “figuring it out”– we know exactly where to look when issues arise.

Instead of diving into the inner workings of your ERP, we take care of the surrounding infrastructure–like desktops, internet connectivity, security, and peripherals–so that they run smoothly and your ERP stays operational. We are experts at troubleshooting and resolving these peripheral and connectivity issues quickly, so your business stays on track.

Fast desktop support can make a huge difference to a scaling business. This means that you can finally hang up on customer support and close out of that chat box window. We’re just one phone call away, ready to step in when you need us.

Proactive monitoring and maintenance

We are big champions of better safe than sorry. Instead of waiting for your system to go down, take the steps to ensure that it rarely happens.

NTS takes a proactive approach by implementing monitoring systems so that we can detect potential issues across desktops, networks, and the infrastructure supporting your ERP before those issues have a chance to derail you. Regular maintenance ensures that your systems are always up-to-date, optimized, and compatible with new technologies as your business evolves.

And the best part is that we aren’t on the clock the way that an in-house team would be. We take care of your maintenance during off hours so your operations are never interrupted.

Supporting your ERP functionality should be holistic and well-rounded. It isn’t just about your ERP platform, you need to support your entire system so that your platform runs smoothly, every time.

Beyond desktop support

“You can’t afford your ERP system being down, it’s too mission critical to the operation of the company.  That’s why it’s so important to have a MSP protecting the network environment and maximizing uptime.”– John Olson, VP Sales & Operations, Network Thinking Solutions

Manufactured housing is experiencing record growth as an industry, and as your business grows, you need technology that can keep up. Scaling means you’re going to be facing system functionality hurdles, and you shouldn’t have to do it alone.

At NTS, we specialize in supporting the infrastructure that powers your ERP by eliminating the tech challenges that threaten to slow you down. When you partner with us, you’re not just getting help with your desktop support; you’re getting a team that understands the unique challenges of the manufactured housing industry.

Never miss a beat as you scale your manufactured housing business, and leave the tech headaches in 2024. Contact us to learn more about how we can help streamline your tech and support your business.