Small and medium sized businesses have a whole lot on their plates. You’re juggling multiple tasks, wearing many hats, and trying your best to avoid burnout, especially before the holidays. To add insult to injury, managing IT in-house was not on your bingo card when you decided to start a small business. Most people don’t think about that, especially if they aren’t particularly technical.

But IT is mission-critical to running a smooth operation. You may or may not have learned this the hard way. With limited resources, you might find yourself juggling multiple IT tasks like maintaining hardware and trying to troubleshoot technical issues while balancing everything else on your already full platter.

We’d venture to guess that these day-to-day problems are probably draining your valuable time and energy– time that should be spent growing your business.

This is where outsourced IT support swoops in to save the day. In this blog, we’re going to explore how SMBs can offload their tech-related responsibilities and get the benefits of an in-house IT team without breaking the bank.

No, it’s not too good to be true.

What is outsourced IT support?

Would you cut your own hair? Probably not.

Would you give yourself a root canal? Definitely not.

Would you perform your own knee surgery? Absolutely not.

What you would do is rely on experts to help you with these things so you don’t have serious regrets later. So, why would you try to fly your own IT plane? You should definitely rely on the experts for that. Especially if you want to avoid the (sometimes catastrophic) pitfalls that come with a DIY method.

Outsourced IT support are the experts.

Outsourced IT is an external provider that manages and maintains your IT systems. Instead of trying to tackle all of your IT tasks yourself, SMBs partner with a specialized team of experts who make sure that all of their technology infrastructure runs smoothly.

Why should you care?

Support your team anytime, anywhere

How many times a week do you have to help your team with software-related problems? Maybe your business uses a clever handheld POS that’s supposed to make everyone’s lives easier. What happens when one of those stops working and you’re to-do list is so long you can barely squeeze in a bathroom break?

What about when someone on your team forgets their password to one of your systems, do you have time to sit there and reset it yourself?

These are all things that an outsourced IT provider can help you with. Instead of having to dedicate valuable minutes and sometimes even hours to solving a technical problem, you have a team on standby, ready to support your business so that you don’t have to.

System monitoring

One of the most underrated but likely the most important benefit of outsourcing your IT is system monitoring. SMBs never know when an issue is wreaking havoc behind the digital curtain until it’s too late.

Until it costs you time and sometimes a whole lot of money.

System monitoring means that there’s someone keeping an eye on your network and systems 24/7, like a bodyguard, looking out for security vulnerabilities, performance issues, or system failures. Having someone watching your system means that you are able to run a seamless operation, not worrying about potential snags as you scale your business.

Cyber defense

We’ve talked about how cybercriminals love targeting SMBs because they know that you have limited resources, and they view you as a sitting duck, ripe for the infiltrating. If you want to learn more about that, here’s your next read.

The threat landscape is constantly changing, and it’s really difficult for a small business owner to keep up with the pace of change. In order to protect yourself, you need someone watching the borders, someone that knows what to look for, what to block, and how to block it.

How Outsourced IT Support Helps You Focus on Business Growth

Running a successful business requires a lot of attention, time, and resources. You need all the help you can get. Outsourced IT helps you free up valuable resources by not only lessening the load for you, but also unburdening your team from IT challenges. No more scrambling to fix technical glitches or spending hours troubleshooting issues.

With reliable IT support in place, you get business continuity. When tech disruptions threaten to bring everything to a halt, it makes it difficult to scale. Luckily, you have an external team to monitor your systems, address issues, and keep things running smoothly, so you can scale without worrying.

In the end, it’s about more than just fixing problems, it’s about supporting your business and helping it thrive.

Choosing the Right Outsourced IT Provider

Not all outsourced IT providers are made equal. This is why you need someone that specializes in SMBs. This can help ensure that your business gets the attention it deserves and needs to be as successful as possible.

At NTS, this is exactly what we do. We specialize in providing the best IT support when you need it most. Whether it’s getting a printer back online or defending your digital borders, we’ve got you covered every step of the way.

With years of experience and knowledge across various IT challenges, we can promise you minimal downtime and maximum productivity for your business.

Ready to learn more?  Contact us for a consultation.